Terms & Policies

Terms of service

Personal training packages

• Each package includes a fitness assessment (a separate in-person session) plus the number of training sessions listed. Training sessions are 1.5 hours each, at a gym of your choice or your home gym.
• Sessions must be used within 2 months of purchase. Sessions not used within that window expire.
• Any gym fees or memberships needed for your sessions are your responsibility.

Online coaching

• Coaching is billed monthly, starting on the day you sign up, and renews automatically each month until you cancel.
• There is no minimum commitment. You can cancel anytime from your subscription page.

Custom plans

• Custom plans are one-time purchases, built with you over a 30 to 60 minute call.

Payments

• Payments are processed securely by Stripe. I never see or store your full card details.
• Prices are listed in US dollars on the Plans page and may change, but a change never affects a package or month you have already paid for.

My guide

• Understanding Strength Training is included with every plan for your personal use. Please don't share, copy or resell it.

Results

• I'll give you the best program and guidance I can, but results depend on many things outside my control, like consistency, sleep, diet and genetics. I can't guarantee specific results.

Refunds and cancellations

Personal training

• Before your fitness assessment: full refund.
• After your fitness assessment: sessions you haven't used or scheduled yet can be refunded at the package's per-session rate (the package price divided by its total number of sessions, counting the fitness assessment as one session).
• Scheduled sessions: a session cancelled within 2 days (48 hours) of its scheduled time can't be refunded.
• Refund requests must be made within the package's 2-month window.

Rescheduling and missed sessions

• You can reschedule a session for free with at least 24 hours' notice.
• A session cancelled with less than 24 hours' notice, or missed without notice, counts as used.

Online coaching

• Cancel anytime from your subscription page. Cancelling stops your next payment, and your coaching continues through the end of the month you've already paid for.
• Months that have already been paid for aren't refunded, in full or in part.

Custom plans

• Full refund if you cancel before your planning call. Once the call has happened and your plan is built, it can't be refunded.

How refunds work

• To cancel a session or request a refund, message me the same way we've been in touch (text or email).
• Approved refunds go back to your original payment method through Stripe and usually arrive within 5 to 10 business days.

Health and safety

• Exercise carries a risk of injury. By training with me, you take part voluntarily and accept that risk.
• Talk to your doctor before starting a new training or nutrition program, especially if you answered "Yes" to any of the health screening questions in my questionnaires.
• Tell me about any injuries, medical conditions or medications before we start, and let me know right away if anything changes.
• Stop exercising and tell me right away if you feel pain, dizziness, chest discomfort or shortness of breath beyond normal effort.
• My coaching, meal plans and guide are general fitness and nutrition guidance, not medical advice, diagnosis or treatment.

Privacy

What I collect

• The information you give me in my questionnaires and forms: your name, email, phone number, goals, schedule, diet habits and health history.
• Payment details when you buy, which are handled by Stripe. I can see your name, email, phone number and what you bought, but not your full card number.
• Basic website analytics, collected through cookies by HubSpot, the platform this site runs on.

How I use it

• To build and adjust your program, keep you safe while training, and communicate with you about your training.
• To send you my guide and messages about the services you signed up for. You can unsubscribe from these emails anytime using the link at the bottom of each email.

How it's stored and shared

• Your questionnaire answers are stored in HubSpot, and your payment information in Stripe.
• I don't sell or rent your information, and I only share it with the services that run this site and process payments.

Your choices

• You can ask me to show you, correct or delete the information I have about you at any time. Just message me the same way we've been in touch.

Changes to these terms

I may update these terms from time to time. The date at the top shows when they last changed. Changes never apply retroactively to a package or month you've already paid for.